Meet the Team
Behind every complex insurance placement is a team of specialists committed to finding the right solution. At Heritage London Markets, we combine technical expertise with strong relationships across Lloyd’s of London and the wider London insurance market to help businesses and partner brokers navigate even the most challenging risks.
Tel: 020 4616 3348
info@heritagelondonmarkets.com
Our team takes the time to understand every client’s business, working collaboratively with specialist underwriters to build tailored insurance programmes that provide confidence and long-term protection. It’s this relationship-led approach, combined with deep market knowledge and direct access to specialist insurers, that enables us to deliver solutions where others often cannot.
Spike Dolphin
Divisional Director
Spike leads Heritage London Markets, overseeing the strategic direction and day-to-day operation of the business while building strong relationships across Lloyd’s of London and the wider London insurance market. Specialising in complex, unusual and hard-to-place risks, Spike works closely with businesses and partner brokers to secure bespoke insurance solutions where conventional markets may not have the appetite or expertise. His technical understanding and market relationships enable Heritage to deliver tailored programmes for sectors including construction, manufacturing, property, engineering and logistics. Spike also led the development of The Heritage Package, created specifically for larger and more complex construction and manufacturing businesses. By bringing together multiple areas of cover into one comprehensive policy, Heritage London provides a unique solution that reflects the evolving needs of specialist businesses. Passionate about building long-term relationships, Spike is committed to helping clients and brokers navigate complex risks with confidence through expert advice, direct market access and innovative insurance solutions.
Tony Saunders
Managing Director
As Managing Director of Readhunt, Tony plays a key role in supporting the growth and strategic development of Heritage London Markets. With decades of experience in commercial insurance and an extensive network of relationships across Lloyd’s of London and the wider London insurance market, Tony has helped create a business built on expertise, trust and access. His deep understanding of specialist insurance markets enables Heritage London Markets to secure bespoke solutions for complex and hard-to-place risks, providing clients and partner brokers with access to specialist insurers and exclusive facilities that are often unavailable through conventional channels. Known for his collaborative approach and unwavering commitment to exceptional client service, Tony continues to champion long-term relationships, ensuring Heritage London Markets delivers innovative insurance programmes backed by technical expertise and market-leading capability.
Tom Shipston
Board Director
As Board Director of Readhunt, Tom provides strategic oversight for Heritage London Markets, helping shape its long-term vision as a specialist London Market broker focused on complex commercial risks. Having built and led successful insurance businesses throughout his career, Tom brings extensive leadership experience and a deep understanding of the commercial insurance landscape. He is passionate about creating businesses that combine technical excellence with exceptional client service, ensuring Heritage London Markets remains a trusted partner for businesses and brokers seeking specialist insurance solutions. Tom believes lasting success is built on strong relationships, integrity and innovation. By supporting continued investment in people, expertise and market access, he is committed to strengthening Heritage London Markets' position as a trusted gateway to Lloyd’s of London and the wider London insurance market.
Thomas Castle
Board Director
As Board Director of Readhunt, Thomas provides strategic leadership across Heritage London Markets, helping drive the business’s continued growth within Lloyd’s of London and the wider London insurance market. With extensive experience across financial services and commercial insurance, he is focused on developing innovative, specialist solutions that deliver lasting value for businesses and partner brokers. Thomas works closely with the executive leadership team to strengthen Heritage London Markets’ market presence, combining technical expertise, strategic partnerships and direct access to specialist insurers to support increasingly complex and international risks. His collaborative approach helps ensure clients benefit from tailored insurance programmes backed by deep market knowledge and exceptional service. Committed to long-term relationships and continuous innovation, Thomas is passionate about building a business recognised for its expertise, integrity and ability to deliver specialist insurance solutions where others cannot.
Olivia Haynes
Senior Account Handler
As Senior Account Handler, Olivia provides end-to-end management of insurance policy placements, delivering a high standard of service tailored to each client and their specific needs. With a strong background in financial lines insurance and the Lloyd’s London Market, she ensures commercial client needs are accurately represented and fully compliant with regulatory standards throughout the policy lifecycle. Olivia’s professional approach and in-depth knowledge help foster strong, lasting relationships with both clients and underwriters, contributing to consistently high satisfaction levels.
Amber Smith
Senior Account Handler
As Commercial Account Handler, Amber plays a pivotal role in delivering tailored insurance solutions to a wide range of businesses. With a strong background in client servicing and risk management, Amber is dedicated to supporting commercial clients with comprehensive coverage that aligns with their unique operational needs. Her commitment to detail, responsiveness and proactive communication ensures clients receive reliable, competitive insurance backed by trusted market knowledge and relationships. Amber’s approach is rooted in building long-term partnerships and providing exceptional service at every stage of the policy lifecycle.